Frequently asked questions

Most jobs in the service area are scheduled same-day or next-day. Book online any time, or call to talk through it first. Larger jobs requiring parts may take 2–4 days because the right part has to be ordered first.

La Crescenta, Montrose, La Cañada, Glendale, Tujunga, Sunland, Altadena, and Pasadena. If you're on the edge of these zip codes, call and we'll let you know whether we can make it work. See all service areas.

Hours are Every day, 9am–9pm. After-hours and weekend appointments are available — message or call to arrange.

Yes — reply to the booking email or call to reschedule any time with at least 4 hours' notice. See the full Cancellation Policy for details.

Common services have a starting price listed on the services page. After the diagnostic, you get a clear quote up front before any work begins. Parts are billed at cost (or with a small sourcing markup) and itemized separately.

No separate diagnostic fee. We bill a flat $99/hour and diagnosis is just part of the visit. You'll always have a clear quote before any repair work begins.

Sometimes a problem turns out to need replacement parts — a dead motherboard, a failed display panel, a drive that's truly gone. We'll tell you up front, explain why, and help you figure out whether to replace, refurbish, or buy used. We can also help migrate your data and accounts to a new machine. Diagnostic time spent on-site is billable since the visit still happened.

Yes — everything we do is billed at a flat $99/hour. Drive time is included for the LA foothills.

Cash, card, and most electronic transfers (Zelle, etc.). Payment is due upon completion of the repair.

Yes — we carry general liability and professional liability (errors & omissions) insurance. A Certificate of Insurance is available on request for commercial customers who need vendor verification.

For software issues, network setup, and quick fixes — at your home or business, in front of you. For physical hardware repairs (laptop screens, charge ports, batteries), we usually take the device back to the workshop so we can work in proper lighting with the right tools, then return when it's done. Either way, you get a quote up front before anything starts.

Software/setup jobs: 60–120 minutes on-site. Network installs: 90 minutes. Hardware repairs that go back to the workshop: pickup visit is ~30 minutes; return install is ~30 minutes. Specifics depend on what's actually wrong.

Back up your important files if you can — photos, documents, anything you can't replace. If the device won't boot, don't worry, we'll work with what's there. Have the device, its charger, and any login passwords handy. Pets that bite are best in another room.

Only for hardware repairs that require parts we don't carry, or for jobs that need a workbench (clean lighting, anti-static surface, specialized tools). Software work is always on-site. Take-home repairs typically return in 2–4 days.

Almost never. We take care to preserve everything during repairs. The exceptions are major OS reinstalls or drive failures — and even then, we back up first whenever the drive is healthy enough to read. You're always asked before any destructive operation.

Yes — Windows, macOS, and Linux on the desktop side, plus iPhone and Android on the phone side. One team for all of it. (Phone work is software setup, account help, syncing, and data migration — we don't do physical phone screen, battery, or charge-port replacements.)

Yes. Tell us your budget and what it's for (gaming, work, content creation, AI/ML) and we'll spec the build, source the parts, assemble, install Windows or Linux, and deliver it ready to use. Flat $199 build labor + parts at cost.

Sometimes. Water damage outcomes are unpredictable — sometimes the device is fine after cleaning, sometimes the corrosion has already done its work. The diagnostic visit will tell us which it is.

Yes for software-recoverable cases (corrupted partitions, accidental deletes, boot failures). For physical drive failures (mechanical clicks, electronics damage), data recovery requires a clean-room and is best handled by a specialty data recovery lab — we can refer you and help with the workflow.

Both are quote-only and start with a discovery call. Tell us what problem you're solving and what you've tried, and we'll scope a project. Use the contact form with the service set to AI automation or web development.

We take responsibility for repairs. If something we touched caused a new problem, we'll fix it at no charge. The Terms of Service spell out limits of liability for things outside our control (pre-existing issues, latent defects, etc.).

Parts (screens, batteries, RAM, drives, etc.) carry the manufacturer warranty offered with that part — typically 90 days to a year. If a part fails inside that window from a clear part defect, we'll help with the warranty claim and reinstall at no labor charge.